OUR PRIVACY POLICY
‘Data Privacy Policy’
Live Financial is committed to ensuring that your personal data is used correctly and in accordance with standards of Data Protection Law.
When this policy mentions “Live Financial,” “we,” “us,” or “our,” it refers to the company, that you have contacted (or been contacted by). When this policy mentions “Currencycloud” it refers to the respective company that provides payment services to you and whom you will be contracted with for the provision of these services. The delivery of the applicable Services to you as a “Client” involves the processing of your personal Information by the respective “Service Provider” Currencycloud, on behalf of Live Financial. To view their respective Privacy Policies click here:
https://www.currencycloud.com/legal
This Data Privacy Policy (“Policy”) explains in detail the types of personal data Live Financial may collect about you and what we do with your personal data. It also sets out what we do to keep your personal data secure, as well as your rights in relation to the personal data we hold about you.
- What personal data do we collect?
Personal data such as your name, residential address, date of birth, telephone number, mobile number, email address, occupation, bank account details, details in your identification documentation (e.g. passport, social security number or other tax identification number), utility bill, and/or driving licence, visa and copies of any other documents you provide to prove your age or identity so we can satisfy our ‘Know Your Customer’ checks.
When you book transactions with us, we need to collect information about the other parties involved in the transaction, including beneficiary name, account number, address (“Beneficiary Details”), the source of the funds, the reason for the transaction and the devices and payment methods used to complete transactions. By providing this information to Live Financial, you agree to have obtained the payee’s consent to their personal data being processed by Live Financial in its capacity as a Processor. This is necessary for us to make a payment to them and you confirm that you know they agree or that you are otherwise allowed to give us this information and will inform them of the contents of this Privacy Policy.
If you are using our services on behalf of a business entity, we need to collate information about the business including the organisational structure of the company and individuals involved in the business including their name, address, job title of signatory, email, phone, Identity documents of signatory, proof of bank account details and similar details of other authorised personnel. We may also collect entity formation documents or other corporate records such as company registration details etc.
Live Financial is required under AML/ CTF Laws to collect Personal Data of individuals who ultimately own or control corporate clients, directly or indirectly (“Beneficial Owners”) – This is to ensure that they have authority to act on behalf of the business entity and provide that information. Such information may include the Beneficial Owner’s name, date of birth, title, mailing address, phone number, email address, nationality, occupation and social security number or other tax identification number. You confirm that you know the Beneficial Owners agree or that you are otherwise allowed to give us this information and will inform the Beneficial Owners of the contents of this Privacy Policy.
- When do we collect personal data about you?
Live Financial only collects Personal Data when it is reasonable and practicable to do so, or is authorised by applicable laws.
- We collect Personal Data when you:
Complete an application or form, or register for an account;
Speak to us over the phone or communicate to us via emails
Make payments using the online platform;
Report a problem, make a query or issue a complaint about our Services;
When you download the copy of our marketing materials online;
Give a third party permission (e.g. a Referring Partner) to share with us your personal data; and
Connect with us via your social media account.
Information from Third Parties
We collect Personal Data about you from the Service Provider Currencycloud, accorded to our terms of business.
- Data Retention Period
Data is retained for a minimum of 5 years, in line with regulatory requirements, and may be retained longer where legally or operationally necessary.
