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Why Use an FX Specialist Instead of a Bank?
Whether you are an established international business or a growing e-tailer, who you choose to manage your FX can have a dramatic impact on company profits.
Whether you are an established international business or a growing e-tailer, who you choose to manage your FX can have a dramatic impact on company profits.
Banks have historically provided financial services to businesses keen to diversify revenue streams and exploit overseas transactions and trade. Banks are understandably keen to promote these business relationships, but which has the ability to structure the best and most cost-effective solution for your business – an FX Specialist, or a bank?
BRING IN THE BIG BUCKS
In the past, investors largely overlooked the eastern district of Qwans, but that has changed in recent years. Neighborhoods bursting with development potential are a key reason for this.
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When funds are posted to your account, in line with regulatory requirements, the regulated e-money institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner e-money institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money partners at a particular point in time, please do not hesitate to contact us.
Complaints handling policy: We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. We will ensure a complaint is acknowledged within 24 hours. If the complaint is resolved within 3 working days, customers must agree they are happy with the outcome and we will send them a summary of the resolution. If it's not resolved within 3 working days, we will have investigated and written to the customer with a final response within 15 days. If.a customer is still wants to escalate the complaint further, information will be provided on how to contact the Financial Ombudsman Service. For information, for your own internal policy, we remind you that complaints can have up to 35 days to be resolved in exceptional circumstances, but if you believe that is the case you must escalate to Currencycloud.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here https://www.currencycloud.com/legal/complaints-procedure/
- For clients based in the European Economic Area, payment services for Live Financial are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).
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Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.”
- Making a complaint - You can make a complaint by contacting your usual broker or you can email us at live@livefinancial.co.uk or call us at +44 (0)20 3510 0998. If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation. We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.